Quality Control Policy

We recognise that for Synergy to succeed it is essential to ensure customer satisfaction.

It is Synergy's policy to provide its customers with a range of products & services that are accurate, reliable, repeatable, compliant with specification and consistent with their expectations. These, together with timely delivery of documentation, products, materials and services, are central to our operating policy.

It is the policy of Synergy to deal with all customers concerns efficiently and effectively and to resolve these concerns, where possible, to the best of our ability and to the satisfaction of the customers.

To meet these commitments, we have implemented a Quality Management System complying with the international standard ISO 9001:2008. In addition, we are committed to continually improving the effectiveness of our QMS and have set relevant quality objectives, against which we monitor our performance.

The QMS is implemented and will be reviewed & updated through our management structure and quality assurance personnel. The QMS and associated procedures are advised to all employees and are made available by both hard & electronic copy.

The policy is thoroughly communicated to all employees and is displayed in selected locations at Synergy premises.

Synergy is committed to meeting regulatory requirements.